As an agency that is dedicated to delivering considered research with a fantastic customer experience we are keen for feedback from our clients, suppliers and partners to help us improve and ensure we offer the best service. At the end of every project we send out a short survey (well we are researchers!), and ask clients to rate their experience of working with us on a scale of 1 to 10.
OVERALL SCORE = 9.6
"ampersand research stood out not only for their innovative approach to working with universities and academic organisations but also, beyond this, their commitment to, and sterling work, in promoting the research sector. They have made a notable entrance to the market and we look forward to watching their progress. This award celebrates new agencies in the marketplace that demonstrate an entrepreneurial spirit, ambition and strong potential. The judges applauded ampersand research for it's drive, fresh thinking and inventive approach."
Market Research Society - Best New Agency
“The whole project was conducted to a very high standard. The groups were set up efficiently and smoothly despite the relatively short timescale. What I really like about working with ampersand research is the level of communication – it really makes my life so much easier when an agency is very clear in what they need and gives me updates throughout the project without me having to chase. The internal clients who attended the groups were impressed with how well the groups were moderated. Everyone enjoyed the presentation which led to a really good discussion around the topic. It is pleasure working with ampersand research”
Research Manager – Global Publishing and Education Supplier
“A very quick turnaround project but with excellent quality and detailed feedback. We were not able to watch the groups on this occasion but be still felt like we were there! Good sensitive tone at the debrief too when delivering some negative feedback”
Research Manager – Leading High Street Retailer
“Start to finish was awesomeness! Seriously though, to take the brief and the campaign and break it down into the discussion guide over a few days was great work. Reporting and presentation was great too. It is always a pleasure to work with ampersand research”
Research Manager – University
“The whole project was handled with complete professionalism and a faultless experience from start to finish. The groups went really well and everyone involved went away feeling they had had a positive result. Very well done! Our sincere thanks to Mark & Sarah. We would not hesitate in recommending ampersand research going forward and we will certainly be using them again in the future”
Managing Director – Supplier to the Research Industry
"I've known Sarah professionally for over 10 years and believe she is a truly gifted researcher with a real passion for her work and a genuine interest in understanding what makes people tick. She has a real 'can do' attitude to tackling research issues and has a wealth of experience in designing & conducting research across a range of sectors. In addition Sarah really gets how to turn insights into action for businesses, with clear focused debriefs and a natural, open style - making working together a pleasure!"
Senior Customer Insights Manager – Leading Supermarket
"We have thoroughly enjoyed working with both Mark and Sarah over the years. Whilst the projects have been extremely challenging at times, they have both demonstrated exceptional expertise and ability at not only understanding the research objectives to plan the research effectively but also an acute understanding of the business objectives in order to be able to deliver tangible insights and provide clients with clear direction. In addition to their excellent research consultancy and planning skills, they are an absolute joy to work with and their initiative, creativity, resourcefulness, and professionalism goes above and beyond the standard researcher call of duty, ensuring clients receive the optimal project outcome. We hear the great feedback from clients so we know it’s true!"
Client Services Manager – Leading viewing studio & recruitment agency
"Full understanding of our requirements. Very good recruitment of the students to specific quotas. Extremely organised. Great moderation of long workshops. Always keeping us fully up to date with recruitment, outcomes, progress. No chasing on our part!
Working together on what should be delivered in the final presentation in enough time. Fantastic presentation to a large senior audience and really brought the findings to life in a knowledgeable and engaging way."
Research Manager – University
“Always one step ahead on updates or heads up with challenges. Always considered towards what is needed next. I haven’t had such good service in a long time. ampersand research are marked as my favourite supplier on our company supplier list…and in my head!”
Research Manager – International Research Agency
“ampersand research were responsive, proactive and delivered more than the brief required. It was a really great service and we are so pleased with the quality of results presented. The findings have allowed us to move forward and make strategic decisions that would not have been possible to make otherwise. A huge thanks”
Marketing Manager – Social Housing Provider
“ampersand research were very helpful throughout the whole project. There were times when the project was delayed due to circumstances on our side, and ampersand research were very understanding. The actual work itself was carried out very quickly, we received our data on time, and we even had more responses that we had paid for too which was great!”
Account Manager – Marketing Agency
“ampersand research really got to the bottom of what we wanted from this project. We are a challenge to work with sometimes and ampersand research managed this perfectly. In addition, ampersand research presented back findings in a sensitive way and this was particularly impressive given the nature of the findings, which did have to deliver a few home truths to the senior members of staff. I was really impressed, great communication and pleasure to work with”
Research Manager – University
"I’ve worked with Mark over a number of years; both as a colleague and as a research partner when he’s provided fieldwork and analytical services. I can’t fault him for his tireless energy in ensuring that projects run to plan and that they generate meaningful and actionable insights. Mark also has a great working knowledge of all the research methodologies available - so he’ll always propose the approach that he feels will best answer his clients’ research objectives. Additionally, he makes each project a pleasure to work with him on. This means that his clients go back to him again and again"
Director – Top 20 Research Agency, UK